Shopping Terms


Shipping:

Customer Service 

We stand behind our products. Please call us toll free at 866-316-0162 or email us at Customer Care and we will be glad to help you with any problems if they should arise.

Shipping

While we try our best to ship your orders within 24-48 hours of receiving it, there could be circumstances when we are unable to do so. In such an event you will be informed of an estimated shipping date.

For urgent overnight orders that need to go out the same day, order needs to be placed before 2:30 pm EST. All orders are subject to availability and the shipment could be delayed based on that. In such a case we will contact you and get further instructions.

Next Day/Second Day

Expedited order shipping charges for Next Day and Second Day deliveries are estimated. If shipping costs are greater than estimated, we will contact you to get your approval on additional shipping charges.

Certain items like liftchairs, lifts, beds, scooters, mattresses etc. cannot be shipped via Next Business Day/Second Business Day due to sheer weight, availability and customizations involved.

Easy Returns Policy

Our returns policy is straightforward and customer-friendly. For returns:

  • Go to My Account page and submit Return Request
  • Or contact Customer Service at 844-490-2625/203-616-2850
  • Or send email at returns@hpfy.com

For Returns

  • Get a Return Authorization Number (RA#) from our Customer Service before returning the item. Orders sent without obtaining RA# will be entitled to only In-Store Credit that can be used towards future purchases.
  • You will have to bear the return shipping charges unless the item you received was damaged, defective, not what you had ordered or we were responsible for a shipping error.
  • A standard restocking fee of 15% will be applied on return orders. 
  • Outbound shipping charges will be non-refundable.
  • There will be a deduction of $8.99 on all orders that qualified for free shipping.

Returns Policy

  1. Item must be returned within 30 days of delivery.
  2. Returned item received within 31 and 90 days of delivery shall be given In-Store Credit.
  3. No returns, with or without RA, will be honored after 90 days of order fulfillment.
  4. Item should be returned in its original packaging and include all parts and accessories.
  5. Item should be returned unused and in re-saleable condition. 

Refund Process

First the returned item has to be reviewed and approved followed by the refund procedure which could take around 3-4 weeks. On completion, the refund will be transferred to your credit card or the original mode of payment.

Get RA#

  • Login to My Account and click on Order History.
  • Click on the Return Order button, fill and submit form.
  • Your RA# will be mailed to you within 2-3 business days.
  • The number should be noted down on the package to be returned.

In the absence of an email account, we shall use other means of sending the RA# to you. Send us your return tracking number for faster processing.

Items Non-Returnable

Due to the hygienic nature of some items, they are non-returnable. The list includes items below:

  • All hygienic items.
  • Opened personal care items.
  • Anything opened, used, or tried-on.
  • All customized items like hospital and adjustable beds, mattresses, ramps, patient lifts, wheelchairs, etc.
  • Besides these, items that have the “non-returnable” phrase or the image shown below:

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg- rests are not included with wheelchairs unless specified.

Privacy

Shop Wheelchair values the trust put in us by our customers and lives up to your expectations. We understand your need for privacy and security and assure your personal details are secure with us. We treat it as highly confidential and private. All data is encrypted and with restricted access. 

Security

We assure our customers that all cash transactions are safe and private. This is a Verisign-secured website and security card payments are accepted and treated with discretion on our site. A proof of this is the “closed lock” icon at the bottom of your web browser.

Usage Terms

We are bound by legal requirements to request you to understand our terms and conditions. We believe that by accessing, browsing and using this site, you acknowledge that you have read and understood our terms of usage and agree to follow them.

This site is the sole property of Shop Wheelchair, its subsidiaries and affiliates or their respective owners. All information on this site, including but not limited to all images, graphics, writings, and other materials that appear within is also their sole property. This site and its contents are provided on an "As Is" basis by Shop Wheelchair. Prices and availability are subject to change without notice.

Liability Disclaimer

At no time shall Shop Wheelchair be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. Shop Wheelchair will regularly update the contents of this site as well as the products or services described. Typographical or photographic errors are not the responsibility of Shop Wheelchair.

Health and Medical Disclaimer

The data provided in our store is merely for information and should not be treated as medical advice. We do not make claims of authenticity for any statistics provided by third parties. No attempt should be made to treat any health problem with the information on Shop Wheelchair. For any health or medical concerns, appropriate medical advice should be sought. 

Trademarks

Shop Wheelchair makes no claim of ownership on the trademarks of any manufacturer whose products and/or information are presented by Shop Wheelchair, or for any publisher, publication or advertiser mentioned on Shop Wheelchair.